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Ecuapex have been focusing on the automotive aftermarket for over a decade. As a wholesaler of car diagnostic tools and locksmith tools from China, we rely on an advanced production and quality system, ample stock, and professional technical experts. Ecuapex provides top-quality products and the best after-sales service to all customers. Our clients from hundreds of counties trust and approve our quality and service.
Over ten years of hard work has given us experience in providing the best after-sales service for our high-quality products, including:
Order Process:
Browse the EcuApex website: www.ecuapex .com, confirm what you need then place the order on www.ecuapex.com. You can also contact our sales to learn more about your products through our online chat tool.
Please confirm your products and quantity, add the products to the cart, input your address, telephone, and zip code in detail (so we can send products to you in time), or contact our sales to help you place an order.
Our sales will handle your order immediately when customers place the order. Sales will confirm everything, and if the products are out of stock, sales will contact customers in time.
If all products are in stock, we will send your order in one or two working days (because the products will be tested in the factory first, technical persons test it second, then sales will test the products again).
We will inform the Express company to take the order when we have everything ready. We will prepare the Invoice as per the customer’s requirement, but we advise customers to write a low value in the Invoice to avoid tax.
Customers will receive the products in three to five working days by DHL, UPS, TNT, FedEx usually. If customers choose EMS, they may need to wait for five or more working days because EMS is slower than other Express companies.
We will input the Express bill number on the EcuApex website: www.ecuapex.com, so please check your order status in one or two working days after you placed the order. Sales will also email the number to you, so please input your email address clearly on our website: www.ecuapex.com. It is very important.
Please check everything well when you get your order, only sign after you have confirmed everything is in the package and everything is good. If the goods are broken or damaged, please take photos in front of the Express company worker.
You can contact our Technical support in time when you encounter any problem (for using, operation).
